ONITWEAR Frequently Asked Questions

Products & Fit

What is ONITWEAR?

ONITWEAR creates sportswear and streetwear designed to work together. Our collections bring comfort, movement, and a modern fashion perspective into one wardrobe.

What is the difference between Sportswear and Streetwear?

Sportswear is designed around movement and training. Streetwear brings the layers, shapes, and details that complete a look beyond the gym. Wear pieces from each line together or style them your own way. Check each product description for its intended use and features.

How do I choose my size?

Review the sizing and fit information on the product page before ordering. If you are unsure which size to choose, email support@onitwear.com with the item name and your measurements, and we will help you decide.

How do I care for my ONITWEAR pieces?

Follow the care label attached to each item. Different fabrics and finishes may require different care, so always check the garment's instructions before washing or drying it.

Do you offer clothing for men?

We are developing men's collections alongside our women's collections. Available styles and sizes are shown on our website; follow ONITWEAR for new collection announcements.

Orders & Delivery

When will my order ship?

In-stock orders are generally processed and handed to the carrier within 1–2 business days after payment is confirmed. Processing time is separate from shipping transit time. Preorder or made-to-order items, if offered, will display their own estimated shipping dates.

What shipping options are available?

The available services, charges, and delivery estimates for your address are shown at checkout. Options vary by destination and order. Delivery estimates begin after your order has been processed and shipped. See our Shipping & Delivery Policy for more detail.

Do you ship internationally?

We ship to the international destinations available at checkout. Delivery time and shipping cost depend on the destination and selected service. Unless checkout says import charges are prepaid, the recipient is responsible for any duties, import taxes, or customs fees charged by the destination country.

How can I track my order?

We will email tracking details when your order ships. Tracking may take 24–48 hours to show its first update. If your order ships in multiple packages, you will receive tracking for each shipment.

Can I change or cancel my order?

Email support@onitwear.com as soon as possible with your order number. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed once processing has started or the order has shipped.

What if my package is delayed, lost, or marked delivered but I cannot find it?

First check the tracking information, delivery location, and anyone who may have accepted the package. Then email support@onitwear.com with your order number. We will review the shipment and open a carrier inquiry when appropriate.

Returns & Support

What is your return policy?

You may request an ordinary return within 30 days after delivery. Items must be unworn, unwashed, unused, and in their original condition, with attached tags and any hygienic liner intact. Items marked Final Sale before purchase are not eligible for ordinary returns. See our Return & Refund Policy for full details.

How do I start a return?

Email support@onitwear.com with your order number, the item you wish to return, and your reason. We will send instructions and the correct return address. Please do not send an item back before contacting us. For an ordinary return, the customer pays return shipping; we do not charge a restocking fee.

Can I exchange an item for another size or color?

To get a different size or color, request a return and place a new order for the replacement item. The new order is charged separately. We will refund the original item after we receive and approve its eligible return.

When will I receive my refund?

After we receive and inspect an eligible return, we will initiate the refund to your original payment method within 5 business days. Your bank or payment provider may take additional time to post it. For ordinary returns, the original shipping charge is generally not refunded.

What if I receive a damaged, defective, wrong, or missing item?

Email support@onitwear.com as soon as possible, preferably within 7 days of delivery. Include your order number, a description, and photos of the item and packaging if available. If an item is missing, check whether your order has more than one tracking number. We will review the issue and arrange an appropriate solution.

How can I contact ONITWEAR?

Email support@onitwear.com. For questions about an existing order, include your order number so we can help you faster.